At ShopAbroad UAE, we want you to be fully satisfied with your purchase. Our return and refund policy ensures a smooth process while respecting the individual rules of each South Asian brand we feature.
1. Return Window: Customers may request a return or exchange within 24 hours of receiving their order. Please contact our customer support team immediately to initiate the process.
2. Product Condition: Returned items must be in their original, unused condition, with all tags, packaging, and accessories intact. Products that are damaged, worn, or altered are not eligible for return.
3. Brand-Specific Policies: As we partner with multiple brands from South Asia, return and exchange terms may vary per item. Each product page clearly lists the specific return policy. Customers should review this information before placing an order.
4. Refund Process: Once the return is approved, refunds will be processed through the original payment method or as store credit, depending on your preference and the brand’s policy. Processing time may vary from 3-7 business days.
5. Exchanges: Customers may request an exchange for a different size, colour, or product, subject to availability. Exchange requests are processed promptly and shipping charges may apply if stipulated by the brand.
6. Damaged or Incorrect Items: In the unlikely event that a product arrives damaged or incorrect, please notify our support team within 24 hours. ShopAbroad UAE will provide guidance for return, replacement, or refund at no additional cost.
7. Customer Assistance: Our customer service team is ready to assist with questions, clarifications, and guidance throughout the return and refund process. Contact information is provided on our website.
8. Limitations: Returns are only accepted for eligible items as per brand guidelines. Gift cards, customised products, or sale items may have different terms. Customers should check product details for eligibility.
By shopping with ShopAbroad UAE, you can be confident that your satisfaction is our priority. Our return and refund policy is designed to be fair, transparent, and aligned with UAE ecommerce regulations.